Mox: Revolutionising digital payments in Hong Kong
Key outcomes
56%
YoY increase in
customer deposits
20,000
pre-registrations
100 million
100 million Mox card transactions
170 million
HKD 170 million in operating income in just one year
Banking in just a few clicks
In the vibrant financial centre of Hong Kong, Mox has been transforming how young people bank. With over 400,000 customers, Mox has quickly become a favourite, with more than 1 in 5 Hong Kong residents aged 20-30 choosing to bank with them. By offering a virtual banking solution with no branches, no queues, and no fixed opening hours, Mox has revolutionised how Hong Kong’s youth experience banking.
Mox is not only one of the most preferred virtual banks in Hong Kong but also the top-rated virtual banking app on both the Apple App Store and Google Play.
"Our focus is on customer-centricity, innovation, and an unwavering commitment to simplifying banking for our customers. We're dedicated to delivering an experience that allows customers to open an account within minutes, enjoy real cashback, and access flexible spending and saving options," shared Barbaros Uygun, CEO of Mox.
A new way to pay, anytime, anywhere
Paymentology’s scalable and flexible platform supports Mox’s ambitious innovations, putting them at the forefront of digital payments. Their all-in-one card is the first of its kind globally, allowing customers to seamlessly switch between spending from Mox Debit to Mox Credit instantly.
With over 2,000 JETCO ATMs across Hong Kong and 2.6 million+ Mastercard ATMs worldwide, Mox customers enjoy free access to their funds wherever they are. The Mox Card, with no visible card number, expiry date, or CVV, offers an unprecedented level of security and privacy, making it a game-changer in the banking world.
"When we were looking to launch our bank in Hong Kong, Paymentology was our first choice for payment solutions," said Andrew Farmer, CIO of Mox. "Their platform and team are flexible to our demands, enabling seamless integration into our systems architecture."
Real-time data for personalised experiences
Mox’s service-led approach, enabled by Paymentology, provides personalised and real-time banking solutions for their customers. The platform allows Mox to offer instant money transfers, daily interest earnings, and cashback, all while customers can track their financial activities in real-time.
By leveraging Paymentology’s real-time transaction data, Mox can detect potentially fraudulent transactions immediately, adding an extra layer of security for both the bank and its customers. This instant data also contributes to creating a more personalised and engaging banking experience that responds to customers’ evolving needs.
Mox’s offering, though advanced, is simplified in its customer experience. As a cloud-based bank built from scratch, Mox required resilient infrastructure and cost-efficient development cycles. Paymentology powers their entire payment experience, collaborating with Mox’s ecosystem of partners to drive innovation and efficiency.
Remarkable growth and engaged customers
Mox has experienced tremendous growth since its inception, rapidly scaling its services. In 2022 alone, Mox achieved a 56% year-on-year increase in customer deposits, which reached HKD 8.4 billion. The bank also accomplished a financial turnaround, from an operating income of -HKD 7.7 million in 2021 to an impressive HKD 170 million in 2022.
Their ability to engage customers early on is evident: Mox garnered over 20,000 pre-registrations before its official launch. In addition, the bank recorded over 20 million Mox card transactions in 2022, a 100% year-on-year increase compared to 2021, with customers making an average of 50 transactions across categories like food and beverages, airlines and transport, and groceries.
Mox’s financial product offering has grown significantly as well. Customer loans and advances increased six-fold, reaching HKD 5 billion in 2022, showcasing their ability to meet a diverse range of financial needs.
Continuing the payment revolution
Mox is set on maintaining its growth momentum and continuing to deliver innovative products and services. As the bank moves forward, Paymentology remains a key partner, providing the technological backbone for their ongoing success.
"As we look ahead to 2023 and beyond, our goal is to reach break-even in 2024—an ambitious milestone for a young bank like Mox. But all signs show that we're on the right path, earning our customers’ trust and love," said Barbaros Uygun. "We'll continue to focus on customer-centricity and innovation to become Hong Kong's most preferred banking experience."
Andrew Farmer also added: "Strategically, culturally, and operationally, Paymentology has proven to be an ideal fit for Mox. Their support has been instrumental in our success, and we look forward to continuing this close relationship, both in Hong Kong and as we expand into new markets."